Shipping Policy
Processing Time
Each order is crafted with precision and care. Please allow 7-10 business days for processing and creation of your custom piece.
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends and holidays will begin processing on the next business day.
Shipping Methods and Rates
We offer various shipping options to best meet your needs, including standard, expedited, and express shipping.
Shipping rates are calculated based on the weight and dimensions of your order, as well as the delivery location. You will see the shipping cost at checkout before completing your purchase.
Delivery Time
Delivery times vary based on the selected shipping method and destination. Standard shipping typically takes 5-7 business days, while expedited and express options are faster. Once your order has shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.
International Shipping
We do not ship our products beyond borders as of now but we are hoping to introduce this service soon.
Return Policy
We stand by the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, please review our return policy for information on returns and exchanges.
Return Eligibility
Returns are accepted within 30 days of receipt for items that are unused, in their original packaging, and in the same condition as received.
Custom or personalized items are not eligible for return unless they arrive damaged or defective.
Return Process
To initiate a return, please contact our customer service team at [info@tfoxwoodworks.com ] with your order number and reason for return.
Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
Refunds
Once we receive and inspect your returned item, we will process your refund. Please allow 7-10 business days for the refund to be credited to your original payment method.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you need to exchange an item for a different one, please contact our customer service team at [info@tfoxwoodworks.com]. We will guide you through the exchange process.
Exchanges are subject to product availability. If the desired item is not available, we will offer you a refund or store credit.
Damaged or Defective Items
– In the unlikely event that your item arrives damaged or defective, please contact us immediately at [info@tfoxwoodworks.com] with photos of the damage or defect. We will arrange for a replacement or refund.
Contact Us
If you have any questions about our shipping and return policies, please don’t hesitate to reach out to our customer service team at [info@tfoxwoodworks.com]. We are here to help and ensure that you are completely satisfied with your Timber Fox Woodworks experience.
Thank you for choosing Timber Fox Woodworks. Your satisfaction is our top priority, and we are committed to providing you with exceptional service and quality products.